Refund & Returns Policy

Effective Date: 19 July 2024

Thank you for shopping at Modish Boulevard. We want you to be completely satisfied with your purchase of our blue light blocking glasses. If you are not entirely satisfied, we’re here to help. This policy outlines the process, conditions, and timeframes for returns and refunds.

1. Returns

1.1 Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must have the receipt or proof of purchase.

1.2 Timeframe for Returns

You have 30 calendar days from the date you received the item to initiate a return.

1.3 How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at modishboulevard@gmail.com with your order number and reason for the return.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack Your Item: Place the item in its original packaging and include the RMA number and proof of purchase.
  4. Ship Your Item: Send the package to the return address provided in the return instructions.

1.4 Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Damaged or Defective Items: If the return is due to our error (e.g., you received a damaged or defective item), we will cover the return shipping costs.

2. Refunds

2.1 Conditions for Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

2.2 Timeframe for Refunds

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

2.3 Partial Refunds

Partial refunds may be granted in the following situations:

  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

3. Exchanges

If you need to exchange an item for the same product, please contact us at modishboulevard@gmail.com to discuss the exchange process. Exchanges are subject to product availability.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Personal care items (for hygiene reasons) if opened

5. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:

  • Email: modishboulevard@gmail.com
  • Address: Cape Town

We aim to respond to all inquiries within 48 hours.

This Refunds and Returns Policy is designed to be fair and transparent, ensuring a positive experience for our customers while protecting our business. Thank you for choosing Modish Boulevard for your blue light blocking glasses.